The Silent Profit Killers: Churn, Support, and the Leaky Funnel
In the hyper-competitive digital economy of 2026, where user attention spans are measured in milliseconds and the “switching cost” to a competitor is essentially zero, usability is no longer a luxury—it is your primary financial guardrail. We often talk about the “10x cheaper” rule in terms of development hours, but the most devastating costs of … Read more